Plugin Hatch

Last updated: March 26, 2026

We respect your privacy. This policy explains how PluginHatch, operated by Cygnus X Enterprises LLC, collects, uses, and protects data when you visit pluginhatch.com or purchase our plugins.

What We Collect

  • Order data: name, email, and payment confirmation, as provided by our secure payment processor.
  • Technical data: limited information like your IP address and browser type may be recorded automatically by our hosting provider for basic analytics and security.
  • Support inquiries: if you email us, we store only the information you provide voluntarily.

What We Do Not Collect or Store

  • No credit card data: all payments are processed securely through [Stripe/PayPal], and we never see or store your credit card information.
  • No personal data storage: we do not store personal information beyond what is required for basic order fulfillment and support.
  • No plugin data collection: our plugins do not track, collect, or transmit any user data from your WordPress site or your visitors.

How We Use Limited Data

  • To deliver your purchase, license, and updates.
  • To provide support when requested.
  • To maintain legitimate business records for accounting and compliance.

Data Retention

Order records are retained for 7 years to meet accounting requirements. Support correspondence is kept only as long as necessary to resolve your issue.

Security

We implement industry-standard security measures and host our services on encrypted HTTPS connections. No system is 100% secure, but we take all reasonable steps to protect your data.

Sharing

We only share necessary information with trusted service providers (such as payment processors and email services). We do not sell, rent, or trade data with any third parties.

Your Rights

You may request to view, correct, or delete any personal data we hold (limited to what you voluntarily provided).

Children

Our site and plugins are not intended for children under 16.

IP Address Sharing and Security Data

We may collect and process IP addresses identified as malicious or abusive through our plugins. If enabled by the user, these IP addresses may be securely transmitted to and stored in a centralized database operated by us.

This data is used solely for the purpose of:

  • enhancing security
  • preventing abuse
  • improving threat detection across participating sites

Participation in this feature is optional and controlled by the user of the plugin.

We do not associate IP addresses with personally identifiable individuals, and the data is used strictly for security-related purposes.

Changes

We may update this policy occasionally. When we do, we’ll update the “Last updated” date above.